I'm having trouble with my login on Hulu
I'm having trouble with my login on Hulu
Summary
If you're not able to log in, visit hulu.com/forgot to recover the email address or password on your account.

If you're having trouble logging in or accessing Hulu, the most common reason is either the password or the email address is incorrect. First, visit our Forgot Login page and enter the desired info to recover your login info. 

 

If that doesn't help, below are some common scenarios and how to help resolve them. 

 

 

I forgot my Hulu password

If you are a Hulu subscriber, you can use our Forgot Email tool to reset your Hulu password. A password reset email will be sent to the email address associated with your Hulu account. If you don't receive the reset email within 15 minutes, check your spam folder. The password reset link will last for 3 hours, so we recommend resetting your password as soon as possible. 

 

If the response "We have no record of this email in our system. Please verify that you have entered it correctly”  appears when you submit your email address in the Forgot Password tool, then that particular email address is not registered to an account in our records. Please check all the email addresses you might have used, including those you might not normally associate with online subscriptions.

 

 

I forgot my Hulu email address

For subscribers billed directly through Hulu, please contact our Support team for help recovering your email address. The following information will help us locate your account:

  • Your first and last name, as well as any other names that could be on the account
  • Any email addresses you may have signed up with, including those attached to a PayPal, Roku, iTunes, or Amazon account
  • The last four digits of the card being charged (if you have a joint account or multiple cards linked to the same statement, please include the last four digits of those cards as well – please do not send full card numbers though)
  • Your billing address and ZIP code (if you've moved recently, please send both your old and new address)
  • The number you see on your bank statement directly after HLU*HULU PLUS

 

For subscribers billed through PayPal, iTunes, Roku, or Amazon, these companies have separate billing systems from ours, so your credit card information is not stored by Hulu. Please contact your third-party billing provider for assistance recovering your login info. 

If your subscription is billed through iTunes, your Hulu login will be the email address associated with your Apple ID. Please visit this page for more information about iTunes billing.

For accounts billed through Amazon, please visit this page for more information.

For accounts billed through Roku, please visit this page for more information. 

 

 

I am paying for a Hulu subscription but cannot watch Hulu subscription content

If you are being billed monthly for a Hulu subscription but are unable to watch Hulu subscription videos, it's possible that you may be logging in with an email address not associated with your paid subscription (hey, it happens). Try logging out and then logging back in with any other possible Hulu login combinations. 

If you're still having trouble accessing your subscription, please contact our Support team. The following information will help us locate your account:

  • Your first and last name, as well as any other names that could be on the account
  • Any email addresses you may have signed up with, including those attached to a PayPal, Roku, iTunes, or Amazon account
  • The last four digits of the card being charged (if you have a joint account or multiple cards linked to the same statement, please include the last four digits of those cards as well – please do not send full card numbers though)
  • Your billing address and ZIP code (if you've moved recently, please send both your old and new address)
  • The number you see on your bank statement directly after HLU*HULU PLUS

 

For subscribers billed through PayPaliTunes, Roku, or Amazon, these companies have separate billing systems from ours, so your credit card and login information is not stored by Hulu. Please contact your third-party billing provider for assistance recovering your login info. 

If your subscription is billed through iTunes, your Hulu login will be the email address associated with your Apple ID. Please visit this page for more information about iTunes billing.

For accounts billed through Amazon, please visit this page for more information.

For accounts billed through Roku, please visit this page for more information. 

 

 

I can't click on or I don't see the Log In link

If you do not see the Log In link in the upper right corner of Hulu.com, or nothing happens after you enter your login information and click submit, please be sure you've enabled JavaScript and Cookies in your browser. To do so you can follow the steps listed in this article.

 

 

I am having trouble activating my Hulu-supported device

For help activating your Internet-enabled TV, Blu-ray player, game console, or streaming device, please visit this page.

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