Troubleshooting Hulu on your Windows device
Troubleshooting Hulu on your Windows device
Summary
Because of the varying number of hardware and software combinations that exist, you may encounter an error when using the Windows 8 or 10 Hulu application.

Below are some possible scenarios and helpful tips to resolve these errors. 

 

 

Playback and streaming trouble

If you're experiencing issues during playback with Hulu on your Windows 8 or 10 device, the following steps may:

Turn your Windows device and Internet source (modem and router) off for a full 60 seconds.

 

Force-quit the Hulu app: 

  • Long-press the Windows task bar (or ctrl-alt-delete) and then select Task Manager
  • Select Hulu from the list
  • Select the End Task button

 

Delete and reinstall the Hulu app on your Windows device:

  • From the Start screen, tap and hold the app's tile you want to uninstall
  • Tap the three dots at the lower right corner, select more options, and then uninstall
  • To reinstall Hulu, visit the Windows Store, search for Hulu, tap Install to complete the process

 

Turn off DRM restrictions during playback: 

  • From within the Hulu app, tap the settings icon (3 horizontal lines)
  • Navigate to the gear icon
  • Tap the toggle next to SW DRM

 

 

What is the PB3 error I'm seeing?

This error is caused by not having the video and/or audio drivers needed for our application. Having a Microsoft signed driver ensures the security of both our users and our content. To resolve this error, perform a Windows 8 System Update or Windows 10 System Update to make sure you're running the most up-to-date drivers on your device. If your system is up to date and the error still occurs, you may need to manually check your video or audio card driver for updates. To find what type of video card your computer is running, from the Start screen, swipe down to locate the Control Panel app. Then head to System and Security > System > Device Manager > Display Adapters > Double click on your driver > Driver tab > Update Driver. If this doesn’t work, try checking your driver manufacturer’s site for an update (For AMD ( support.amd.com ) and for Nvidia ( www.nvidia.com/support)). 

 

 

What is the PB4 error I'm seeing?

This error could be caused by a few different reasons such as not having the most up-to-date drivers or running Windows through a virtual machine, such as VMware or Parallels. Additionally, if you are using this device through a partitioned computer such as a Macbook, you will likely encounter this issue. For the best Hulu experience, make sure your device is compliant with Windows 8 System Requirements or Windows 10 System Requirements. Please visit here for more help. 

 

 

Using Hulu through a Virtual Machine like VMware or Paralleles

Because our application requires the proper Microsoft signed drivers, using the Hulu application through a Virtual Machine may not run as expected. For the best Hulu experience, please make sure you are running the necessary Windows 8 System Requirements or Windows 10 System Requirements, most importantly, the correct graphics card for Windows. 

 

 

Why can't I hear anything while playing a video?

This issue may be caused by not having the proper audio driver for Windows. Having a Microsoft signed driver ensures the security of both our users and our content. To resolve this error, run a Windows System update to make sure you're running the most up-to-date drivers on your device. If your system is up to date and the sound issue still occurs, you may need to manually check your sound card driver for updates. To locate and update your driver, first swipe down from the Start screen to locate the Control Panel app and select it. Then head to System and Security > System > Device Manager > Sound, video and game controllers > Double click on your driver > Driver tab > Update Driver. Do note that laptops and tablets don't typically have sound cards. Instead, they have integrated sound processors, which appear in the same category in Device Manager. For additional information, visit Microsoft's Support article.  

 

 

Why did I fail the startup test upon signup?

There are a few different reasons why the Hulu startup test failed on your Windows device. For specific troubleshooting help, launch the application on your device and select the "Learn More" option. This will explain more about the specific error message. Additionally, you can reference Microsoft's Support site for compatibility help.  

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