General troubleshooting for a Hulu supported device

Nov 7, 2018

The most common causes of stuttering or buffering videos are a slow download speed or an inconsistent wireless connection. If you're having trouble using the Hulu app on your device, we first recommend performing a test of your connection.

Once the test is complete, compare the results against our requirements

If your test results exceed our requirements, here are some general tips that may help:

  • Power down and unplug your equipment (Hulu device, modem, and router) for approximately one minute and then power back up
  • If you are watching a video over a wireless connection, connect your device directly to your router with an ethernet cable
  • Disconnect any other devices from your network
  • Refer to your router manufacturer for settings and configuration information that can help improve the strength of the network

If issues persist, follow additional device-specific troubleshooting suggestions for your device.