How to clear browser cache

Oct 9, 2018

Chrome

Mac & Windows

  1. At the top right, click More (three vertical dots)
  2. Click More tools
  3. Click Clear browsing data...
  4. Select a time range. To delete everything, select All time.
  5. Check the boxes for Cookies and other site data and Cached images and files.
  6. Click Clear data

Firefox

Mac

  1. Click the History menu at the top of the screen
  2. Select Clear Recent History...
  3. In the drop down for "Time range to clear:" select Everything
  4. Check off the box for Cache, (it's ok to leave everything else unchecked)
  5. Click Clear Now to confirm
  6. Restart or refresh Firefox

Windows

  1. Click the Firefox menu (found in the top right corner)
  2. Select History
  3. Select Clear Recent History...
  4. In the drop down for "Time range to clear:" select Everything
  5. Check the box for Cache, (it's ok to leave everything else unchecked)
  6. Click Clear Now
  7. Restart or refresh Firefox

Edge

Windows

  1. Click the Hub icon (star with three horizontal lines)
  2. Click History in the left panel
  3. Select Clear History
  4. Check the boxes for Cookies and saved website data and Cached data and files, (it's ok to leave everything else unchecked)
  5. Click Clear

Safari 

Mac

  1. Click Safari in the menu bar
  2. Select Preferences
  3. Select the Privacy tab
  4. Choose the Manage Website Data 
  5. Click Remove All
  6. Click Remove Now to confirm

Note: In some cases where clearing the cache doesn't work, we've seen that unplugging/restarting your router and modem can help too.