I’m experiencing buffering and other playback issues

Nov 29, 2018

Are you experiencing any of the following behaviors while watching Hulu?

  • Buffering
  • Connection errors
  • Freezing videos
  • Poor video quality
  • Skipping

We recommend following the steps in the order listed below. In between steps, try watching Hulu again to check if the issue is resolved. If you don’t notice an improvement, move on to the next one. Select each step below for specific instructions on your device.

  1. Fully close the Hulu app. Start by fully exiting Hulu (and all other apps or programs running in the background), then try opening Hulu again.
  2. Perform a power cycle. Turn off your device (and the modem and router, if applicable). Wait a few minutes, then power back up.
  3. Check your connection. Run a speed test on your device and compare your results with our recommendations.
  4. Improve your connection. If the speeds fall short of our recommendations, there are steps you can take to help improve your connection.
  5. Test other apps or programs on your device. If you notice similar issues, it may be due to poor connectivity. Contact your internet service provider for more information on how to improve your connection.
  6. Check for app and system updates. To check for Hulu updates, visit your device’s app store. To check for system updates, visit your device’s settings menu.
  7. Clear cache and data. You can typically clear cache/data via your device’s settings menu. This step removes temporary files to help free up needed space.
  8. Uninstall/reinstall Hulu. On select devices, you can uninstall and reinstall the Hulu app to help alleviate any streaming issues.

Still having trouble?

If you tried these steps and you are still having playback issues, we can help.